Refund policy

Refunds will be made according to the original method of payment used for your order. Initial shipping fees will not be refunded. If your product is a gift, the refund will be credited to the original purchaser.

Refunds will be made according to the original method of payment used for your order. Initial shipping fees will not be refunded. If your product is a gift, the refund will be credited to the original purchaser.

For a hassle free and less expensive return, here’s how to proceed:

Note that the return is at your expense, but that you benefit from the favorable PEPPERMINT rate ($10.00, plus tax). 

1.  Contact Us at  service@peppermintcycling.com.

• Your email subject should be RETURN_OrderNumber (ie. RETURN_1234)
• Your email should include your full name, the product style, colour and size.
• Wait for our answer, it shouldn’t be too long!

 

2. Ship your Return Package

• We will send you a $10.00 invoice to cover the cost of return of your package (applied for Canadian orders only).
• Once the transaction is approved, we will send you via email a return label. This label will allow us to track your package and avoid package losses. Print the return label.
• Pack the product(s) you are returning and seal the package.
• Apply the return label on your package.
• Bring your package to the Post office nearest you.

 

3. Get Your Refund

• Once the package is received, we will treat your return. Please note that refunds are processed once a week and that it can take a few days to appear on your credit card report depending on your financial institution.

 

First-time PEPPERMINT purchase*

Return is FREE for your first purchase with PEPPERMINT, because we know that the first try isn’t always the perfect one! If it's your first PEPPERMINT order, please let us know in your email.  *Applies only to Canadian orders. 

Even if it's your first order with us, all discounted items INCLUDING Bundles and purchases made with a promotional code are non-refundable. They can however be exchanged if products are in stock. If not, we will issue a credit note valid on a future purchase applicable on our website.